Infinite Ville Solutions,Lahore, Pakistan
Job Description
Job brief:
We are looking for a dynamic call center trainer to join our company. In this role, you’ll be responsible for scheduling and conducting training sessions for new call center agents, and supporting employees to keep productivity up.
To ensure success as a call center trainer, you should have excellent knowledge of call center procedures and expertise. Call center trainer is responsible for developing and implementing training programs for call center agents.
Call center trainer must have strong interpersonal skills in order to effectively communicate with the agents. Trainer must also be able to think on its feet and adapt quickly to changing circumstances.
Responsibilities:
- Develop digital and print educational material (e.g. videos and manuals)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
- Creating and updating training materials, including handouts and workbooks
- Developing new training programs to help agents improve their skills and knowledge in specific areas such as customer service or technical support
- Conducting regular performance evaluations of all agents to identify areas for improvement
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
Job Skills
Interactive Learning ActivitiesProblem Solving SkillsNegotiation SkillsPresentation SkillsTeamworkCommunication SkillsCustomer Service Training
Job Details
Job Channel:
Women Jobs
Industry:
Call Center
Functional Area:
Teachers/Education, Training & Development
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Lahore, Pakistan
Gender
Female
Age
22 – 33 Years
Minimum Education
Bachelor
Career Level
Experienced Professional
Experience
1 Year – 2 Years
Apply Before:
Nov 05, 2022
Posting Date:
Oct 05, 2022
VoIP Support Engineer Job
A2Z Resource Group, Lahore, Pakistan
Job Description
A new post for support desk engineer has arisen at a leading VOIP network service provider. This presents an excellent opportunity for someone with the relevant experience and the attributes identified below. This post offers exceptional scope for personal growth and progression because the Company is a successful and rapidly growing business.
Duties and Responsibilities
- Support clients using our Cloud Phone System (VoIP), SIP Trunks, Fixed Line Services, Broadband, Leased Lines Support and Troubleshooting experience of DSL, WAN, LAN, ADSL to a 1st line level
- Raising technical support cases against telephone and email requests
- Ensure tickets are dealt and responded to within Service Level Agreement Troubleshooting and performing diagnostics to determine problem, testing, and providing solutions to business users
- Liaise with customers and suppliers in a professional manner
Skills desirable for the role:
- Experience of working in a helpdesk environment is desirable but not a ‘must-have’ Be able to work well as part of a team as well as on your own
- Demonstrate the ability to troubleshoot problems methodically
- Strong written and verbal skills Quick learner and someone who shows a willingness to take on issues so they may improve their own knowledge
- A awesome customer service skills, be the customer champion
- This is a great opportunity for candidates with no massive experience but great attitude, team spirit and willingness to
- Learn and develop within Telecom Industry
Must haves –
- Background in a customer service role
- IT Acumen
- Team player
- Willingness to learn and develop
Be great to also have –
- B2B experience
- Exposure to Wireshark
- Basic knowledge of SIP/VoIP products
- Helpdesk experience
- LAN/ WAN knowledge
- TCP/IP networking
- Experience of PBX/IP PBX
- Experience of configuring routers
Job Skills
Protocols TCP and IPPBXVoIP
Job Details
Industry:
Telecommunication / ISP
Functional Area:
Computer Networking
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Lahore, Pakistan
Gender
No Preference
Minimum Education
Bachelor
Degree Title
Electrical Engineer or telecom engineer
Career Level
Experienced Professional
Experience
3 Years – 6 Years
Apply Before:
Nov 05, 2022
Posting Date:
Oct 05, 2022
