Contact Center Executive Job

MCB Bank Limited,Multiple Cities, Pakistan

Job Description

  • Answer incoming customer phone calls and take appropriate action for each call
  • Perform basic account maintenance activities and utilized bank policies to solve customer’s issues
  • To endure that the highest level of quality customer care is delivered and all problem incidences are reported and highlighted
  • Achieve established standards for call handling quality, Sales, and productivity
  • Capture customer’s data as per defined standard operating procedures
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Utilizing software, databases, scripts, and tools appropriately
  • Ensure compliance with all company/client policies, procedures, and practices
  • Positive Attitude, goal-oriented, and team player.

Job Skills

Listening SkillsListening to CustomersProblem SolvingInterpersonal and Communication SkillsCustomer Relation Management

Job Details


Banking/Financial Services

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent



Job Location:

Karachi, Pakistan


No Preference

Minimum Education


Career Level

Entry Level

Minimum Experience

1 Year

Apply Before:

Sep 26, 2022

Posting Date:

Sep 06, 2022

Contact Center Executive
Contact Center Executive

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