MCB Bank Limited,Multiple Cities, Pakistan
Job Description
- Answer incoming customer phone calls and take appropriate action for each call
- Perform basic account maintenance activities and utilized bank policies to solve customer’s issues
- To endure that the highest level of quality customer care is delivered and all problem incidences are reported and highlighted
- Achieve established standards for call handling quality, Sales, and productivity
- Capture customer’s data as per defined standard operating procedures
- Attend mandatory training sessions to stay updated on product or company policy changes
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Utilizing software, databases, scripts, and tools appropriately
- Ensure compliance with all company/client policies, procedures, and practices
- Positive Attitude, goal-oriented, and team player.
Job Skills
Listening SkillsListening to CustomersProblem SolvingInterpersonal and Communication SkillsCustomer Relation Management
Job Details
Industry:
Banking/Financial Services
Functional Area:
Client Services & Customer Support
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
Operations
Job Location:
Karachi, Pakistan
Gender
No Preference
Minimum Education
Bachelor
Career Level
Entry Level
Minimum Experience
1 Year
Apply Before:
Sep 26, 2022
Posting Date:
Sep 06, 2022
